Is This You?
HOW WE CAN HELP
Customize Your Support to Match Your Needs
1. Comprehensive Virtual BDC Support : 100%
We manage your inbound and outbound engagement operations end-to-end: calls, texts, emails, web leads, and appointment setting. Our team coordinates with your service and sales departments so every opportunity gets a timely, professional response.
2. Campaign Virtual BDC Support: 80%
Need a push for recalls, declined work, equity mining, or seasonal campaigns? We deploy short-term, tightly focused virtual BDC projects that boost activity and revenue without disrupting your current operation.
3. Priority Service Routing (PSR): 50%
We provide a dedicated service number fully staffed by Owner Connect. Every inbound service call gets routed to our team first, ensuring calls are handled quickly and correctly — driving a documented lift in RO conversion and schedule efficiency.
4. Overflow & Off-Hours Coverage: 30%
When your store is closed or your in-store BDC is overloaded, our agents step in. Nights, weekends, and peak times are fully covered so you’re not paying for leads that sit in a voicemail box.
Define Scope
We align on which channels, hours, and campaigns we’re covering.
Connect Systems
We integrate with your CRM, DMS, and scheduling tools so we’re working inside your ecosystem.
Launch Coverage
Your virtual team starts handling live opportunities immediately, using agreed-upon scripts, escalation paths, and performance standards.
Review & Optimize
You get regular reporting on calls handled, appointments set, customer satisfaction, and performance metrics. We continuously optimize based on your feedback and real results.
What Sets Us Apart
Automotive-trained remote BDC specialists
100% U.S. based employees
Full Time certified Owner connect staff
Integrates into your CRM and processes
Flexible volume-based scaling
Clear performance metrics
No long term contracts
Ability to Bundle Offers to ensure you get what your dealership needs
What Our Partners Say
The OC Virtual BDC has been a game changer for our sales and service department. We’ve tried other vendors but Owner Connect has been the only real partner.
Charlie Hansmeyer, GM
Lou Bachrodt Group
Bundling services makes to much sense, Joni’s team is dedicated and I always appreciate the level of attention and execution they deliver.
Jody Adams, COO
Northstar Group
Owner Connect’s hands on approach to coaching and staff training has been a great success in our team’s commitment to staff professional development.
David Smith, GM
Kelly Auto Group
