How We Impact Retailers

Customers are interested in purchasing a new vehicle from you. Unfortunately, they are also extremely busy and often distracted which is why having an organized business development strategy is key. The Owner Connect Virtual BDC is a comprehensive Sales & Service department approach to lead engagement, brand building, and relationship development for your store. Our Virtual BDC team removes the headache of you having to manage your onsite team, giving you more time to concentrate on managing inventory, campaign oversight, and closing deals. 

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Key Points: 

• all our agents are based in the US, certified and full time employees 

• we are an extension of your sales or service team

• results based, focused on daily engagement & appointment conversion 

• monthly bdc contribution evaluation to assess store impact 

Many retailers have invested countless hours and capital into their own internal business development center however they fail to see an acceptable ROI. This is often the case because the initial installation missed important steps or the long term management of the department was not executed. The Build a Better BDC product by Owner Connect is your chance to reset the clock on your existing operations and build a better team so you see the results you expect. 

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Key Points

• monthly onsite coaching and instruction plus weekly virtual review 

• installation of revised best practices, lead management technique 

• secret shop, process inspection to ensure compliance 

• assist in future hiring, employee onboarding within your bdc team 

The better the team, the better results. This concept seems simple and fairly obvious however many retailers fall short in having a detailed training development program for their team members. The Owner Connect Training Development product allows retailers to choose from 200+ courses, specific to the automotive industry, to improve staff understanding, ability and growth potential. Stronger team members is proven to reduce future hiring needs, lower operating costs while increasing customer loyalty. 

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Key Points:

• retailers customize their course offering to meet specific team needs

• designed for Sales, Service, Administration & Management staff

• courses are delivered via monthly onsite visits and virtual sessions 

• tailor your series in 3 month, 6 month, 9 month increments 

What is the future of the automotive industry? What are the local trends likely impacting your customers and your business? What is your competition doing that you have not considered? Do you have a significant question you are considering but need more guidance before coming to a decision? If any of these questions sound familiar you are not alone. The Owner Connect Industry Research product is a popular choice for retailers looking to stay ahead of the competition and build better operations. 

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Key Points: 

• typical Industry Research partnership lasts 3 to 4 months 

• results are delivered via presentation to your leadership team 

• competitor analysis, AI usage, store operations, compensation, marketing 

• findings are added to Owner Connect vault and resource for future use

Finding a next great team member is something we all want but often fail to achieve because finding great talent requires more than a posting on a job board. The Owner Connect Talent Acquisition product is a personalized approach to employee search based on your store's specific department need and offer. Our team finds better candidates because our approach relies on relationships, networking and years of industry success. 

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Key Points

• retailers choose specific role or department to recruit for 

• we manage entire process from identification, interview, hiring to onboarding

• partnerships can be for a single vacancy or subscription based 

• coordinate training to ensure successful immersion with your team