If Your BDC Isn’t Working, These Issues Usually Show Up
• You’ve tried launching a BDC before, but it never stuck
• Processes and follow-up are inconsistent
• Managers don’t have time to coach or enforce standards
• Reps aren’t converting leads or setting enough appointments
• KPIs and reporting are unclear
• Turnover and training keep resetting the team
HOW WE CAN HELP
Everything You Need to Build a BDC That Performs
BDC Blueprint & Design
We map how leads flow today (phone, web, OEM, third-party) and design a BDC model that matches your store’s goals, volume, and staffing. Roles, coverage hours, and success metrics are defined up front so there’s no confusion later.
Hiring & Onboarding Support
We help you define profiles, interview, and onboard the right people for the work — not just warm bodies to fill seats. New hires get a structured start: job clarity, expectations, and a real plan for their first 90 days.
Playbooks, Word Tracks & Process
Using proven service lifecycle and sales processes, we build call guides, text/email templates, and follow-up sequences your team can actually use. Every scenario — from first inquiry to upset customer — has a clear “this is how we handle it” path.
KPI, Coaching & Collaboration Rhythm
We set up dashboards and cadences so performance doesn’t live in someone’s head. Weekly coaching, monthly reviews, and alignment with sales, service, and marketing ensures your BDC is tied into the broader dealership strategy — not operating on an island.
Step 1: Diagnose
We review your current lead flow, call handling, tech stack, and staffing model.
Step 2: Design
We build your BDC blueprint: roles, process, scripts, KPIs, and collaboration rules.
Step 3: Implement
We stand up the BDC with your team, adding coaching, operations playbooks, and reporting.
Step 4: Optimize & Transition
We refine staffing, scripts, and campaigns based on real-world results and dealer feedback.
Why Dealers Choose Owner Connect
We are operator-led. Built with over 30 years of experience by people who’ve run real dealership BDCs and seen every market shift.
Our solutions are simple and clear that moves inventory quicker and makes money.
Practical implementation built for dealership realities/environment.
A complete buildout: people, process, training, Metrics, accountability.
What Our Partners Say
The OC Virtual BDC has been a game changer for our sales and service department. We’ve tried other vendors but Owner Connect has been the only real partner.
Charlie Hansmeyer, GM
Lou Bachrodt Group
Bundling services makes to much sense, Joni’s team is dedicated and I always appreciate the level of attention and execution they deliver.
Jody Adams, COO
Northstar Group
Owner Connect’s hands on approach to coaching and staff training has been a great success in our team’s commitment to staff professional development.
David Smith, GM
Kelly Auto Group
