Are You Experiencing These Issues?
Inconsistent performance across rooftops
Lack of unified KPI system or reporting causing you to be reactive instead of proactive leading to inconsistent Profits
Unaware of competitors
Lack of cross-functional synergy (cross departmental gaps/communication/drama)
Underperforming predictive analytics / forecasting (can't see what the next 6 months to one year will look like)
HOW WE CAN HELP
What's Included
Research & Analysis
We combine your internal data with industry benchmarks to uncover trends, friction points, and upside. That includes competitor evaluation, process audits, activity forecasts, and a clear action plan you can execute with us — or with another provider, if you prefer.
Customer Simulation With a Mystery Shopper
One of our team members enters your process as a real customer — from online inquiry to in-store visit — and documents every step: speed to response, quality of communication, transparency, and handoffs. You get a candid report you would never see from an internal review.
Speaking Series & Leadership Sessions
We design and deliver in-person or virtual speaking sessions for dealer groups, 20-groups, and OEM partners. With 100+ proven topics and a deep library of real service department stories, these sessions spark new thinking, recognize top performers, and give leaders practical ideas to take back to their stores.
Strategic Roadmapping
For groups that want a more comprehensive plan, we facilitate working sessions with your leadership team to align on goals, build a 12-month execution roadmap, and define how Owner Connect (or other partners) fit into that plan.
Discover
We gather data, interview key stakeholders, and clarify what “success” means for your group.
Analyze
We benchmark performance, identify strengths and gaps, and surface key opportunities.
Recommend
We present clear options — including where you can improve on your own, and where strategic help makes sense.
Support
Future recommendations / implementations
What Sets Us Apart
Multi-Rooftop Experience. We've worked across dealer groups and understand the complexity of managing consistent performance across multiple locations.
Clear, Simple Frameworks. We don't overwhelm with 100-page reports. We give you actionable insights and priorities you can actually execute.
Operator-Level Implementation. We don't hand off a report and disappear. We stay involved in execution to ensure changes actually stick.
Not Theory—Real-World Dealership Guidance. Every recommendation comes from actual experience running, improving, and scaling BDC operations.
Data-Driven Decisions. You'll know exactly where you stand, how you compare, and what ROI you can expect from improvements.
What Our Partners Say
The OC Virtual BDC has been a game changer for our sales and service department. We’ve tried other vendors but Owner Connect has been the only real partner.
Charlie Hansmeyer, GM
Lou Bachrodt Group
Bundling services makes to much sense, Joni’s team is dedicated and I always appreciate the level of attention and execution they deliver.
Jody Adams, COO
Northstar Group
Owner Connect’s hands on approach to coaching and staff training has been a great success in our team’s commitment to staff professional development.
David Smith, GM
Kelly Auto Group
