Position Title: Customer Engagement Specialist (Virtual)
Location: Remote or in our downtown St. Charles, IL office
Travel: Based on Business NeedsPosition Overview:
The role of Customer Engagement Specialist (BDC Agent) is a critical component of the growth of our brand. Individuals shall be responsible for managing daily BDC operations for each assigned partnership.
Qualifications:
Prospective candidates must have strong experience and training in the following: automotive industry, sales and communication technique, lead conversion strategy:
• 1+ year of Call Center Experience Required
• Previous BDC experience a strong plus
• Knowledge of Joni Stuker or Owner Connect training a strong plus
• Previous Professional Experience in Customer Service, Sales Preferred
• Articulate, Problem Solver, High-Energy, Strong Presentation Skills
• Results Driven, Committed to High-Performance Outcomes
• Coachable, Enjoys Working within Team Dynamic
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position. Performance evaluations to identity future coaching needs are completed on monthly and quarterly basis.
• Consistent Daily Engagement of all Assigned Leads
• Schedule 8-10 Quality Appointments per Day
• Accurate Data Reporting, Activity Tracking
• Strong Representation of our Dealer Partners to Customer Base
• Organize all Lead Source, Activity and Records in Partner Data Systems
• Generate new Business Opportunities for our Dealer Partners
Compensation:
Owner Connect believes in providing employees with competitive compensation and routinely review market value; Owner Connect reviews each employee’s past education and work experience to provide the most competitive package.
• Compensation is based on experience
• Bonus eligibility based on brand performance
• Paid Time Off as well as Nationally Mandated Holiday time
• Company sponsored healthcare program
Department Assignment:
The Customer Engagement Specialist (BDC Agent) is a critical member of the Owner Connect team. This position reports to the Department Director and/or Team Lead shall be expected to work in collaboration with other training team members as well as cross-functional staff.
