Owner Connect & Kia Canada

Owner Connect is proud to support Kia Canada retailers with a customized suite of services designed to improve BDC training, implementation, and effectiveness. Our team is ready to help you construct a plan tailored to meet your team's specific needs.

Why Retailers Choose Owner Connect

With over 30 years of industry expertise, Owner Connect knows what it takes to run an effective BDC. We have helped thousands of retailers build their own operations, and many more outsource their teams to us in Illinois. We value partnerships and put retailers first. We WIN when our Partners WIN. No long-term contracts, no upselling, no add-on services - just simple support to help improve your operations.

Word Tracks & Performance Monitoring

Ideal for the retailer with an existing operation with moderate success, Owner Connect team introduces additional word track, lead management techniques, and performance monitoring tools to help increase lead conversion and department efficiency. All materials and software included. Fee for service $199.99(US), contact our team to learn more.

Small Group Workshops

Our Small Group Workshops meet once per week (virtually) to review store performance, role play customer engagement scenarios, and review BDC best practices. All Small Group Workshops include our Tier 1 program and are a great program for retailers who require a more guided approach to BDC. Fee for service $499.99(US), contact our team to learn more.

Individual Retailer Instruction

Implementing a new BDC strategy is a time-consuming project for even the most experienced team, and often additional customization is required. The Individual Retailer Plan is the ideal track for retailers who require a personalized strategy and prefer to avoid multi-group trainings. This offering does include both Tier 1 and Tier 2 services. Fee for service $999.99(US), contact our team to learn more.

Outsource BDC Operations

Customer engagement is critical to the success of every retailer but sometimes it isn't the ideal operation. Challenges with staffing, performance management, and dealership buy-in make outsourcing a real opportunity. Owner Connect has built and manages our in-house BDC, Customer Engagement team that can handle all your lead management needs. Fee for services is based on store location and volume. Contact our team to learn more.