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Testimonials

Our Clients’ Positive Experiences Speak for Us

BDC Partnership Testimonials

“We signed with Owner Connect in 2016. They were instrumental in the hiring and staffing of our brand new Business Development Center. The staffing team at Owner Connect scheduled three interviews with qualified managerial candidates and I chose the personality I felt would mesh with our team best. After that, the manager and Owner Connect staffed and trained a team. The team has continued to grow and develop over the years which has resulted in 11.9% gains in 2016, 25.3% in 2017 and 31.7% in 2018! We could not have accomplished this without the help of Joni and her team at Owner Connect.”
Justin Moore, President, George Moore Chevrolet
“When it comes to BDC training there are a lot of vendors that talk a good game. Owner Connect delivers as a true partner and not just another vendor rooted in theory. They have given Dahl Ford real-world strategies and tactics that have helped us become the #1 Ford Dealer in our very competitive market. Before Owner Connect we thought we had a BDC. We now know true Business Development. Thank you, Owner Connect!”
Tim Thompson, General Manager, Dahl Ford Motors

Partnership Details:

  • Dealership’s BDC averaged 49 sold units per month between January 2017 and March 2018
  • 32% of dealership’s sold units came from BDC self-generation
  • Our BDC contributes 39% of total dealership sold units on average
“I am the State President of Hawaii Independent Automobile Dealers Association. I attend our national convention every year along with Digital Dealer. I met Joni there and was immediately impressed hearing her speak. I can see the value in an independent dealer learning her BDC and phone skills.”
John Caudell, President, Hawaii Independent Automobile Dealer’s Association
“I have been working with Owner Connect now for about 4 years. I have had an amazing experience working alongside them, learning a lot about customer service in the automotive industry. Through their instruction and knowledge I have grown as an individual both professionally and non-professionally.”
Jared Cornelius, BDC Manager, Dilawri KIA
“We’ve been working with Owner Connect for about 6 months and I believe all the training provided helped me gain the skills to achieve my current position as a Lead Agent. Collin and Rett have done so much to help our entire dealership work together to build better communication. Each time they come, they interact and help with live T.O.s to help us work on our success rate. Owner Connect has helped me realize I want to excel in my automotive career.”
Lisa Gifford, Lead Agent, Joe Cotton Ford

Workshop Testimonials

“This workshop was excellent. I feel so ready to get back to the dealership and use all of this knowledge. Such great information. Such great leaders. I’ve gone to several workshops over the years and this is the best workshop I have ever attended. I am excited to use the tools. Thank you, Owner Connect, for such a great opportunity!”
Lea Turner, Assistant BDC Manager, Tom Tepe Autocenter
“Thank you, Owner Connect, for this opportunity. I am definitely taking back the importance of following the script and using more than one power phrase to overcome objections. We have a new team starting soon. We have to lead by example. I need to stay off the phones when Kerri is out of the office. This has given me ideas that will strengthen my team. And now I have made new friends that I can lean on.”
Liz, BDC Agent, Dahl Ford Motors
“Thank you, Owner Connect!! These past 3 days have been a real eye-opener. I appreciate all the help and information the Owner Connect team gave me. I am excited to get back to my dealership and get to work building my dream team again!”
Amanda Medina, BDC Manager, Fisher Chevrolet, Buick, GMC
“I had a great experience with this workshop. It was a pleasure to meet the team and fellow BDC professionals. I learned a great deal in just a few days. This workshop is going to change the dynamic of my team. I look forward to learning more in the future!”
Greg Nothum, Lead Agent, Champion Ford
“The workshop was both informative and fun!! All facilitators and teachers were awesome. Meeting Joni and learning from her was and is a life-changing experience. Her knowledge is so impressive and I learned so much. The training class really bonded and everyone is willing to help each other learn.”
Sherry Duntley, BDC Manager, Fletch’s
“I learned a lot at the BDC Manager Workshop. I am ready to head back to Hawaii and rock and roll. Thanks for all the knowledge!”
Misty Ambrosio, BDC Manager, Big Island Toyota
“I feel rejuvenated! It was nice to be around others going through the same thing as I am. This whole experience was an eye-opener and has made me appreciate what I do more. Everyone’s energy, especially the Owner Connect team, is contagious. I can’t wait to go back to my dealership and bring that same drive, knowledge and energy to my team.”
Jennifer Morales, BDC Manager, Lithia CJD of Corpus Christi
“Owner Connect has opened my mind to change and has encouraged me to be the person in the room to drive and motivate the team to push for bigger numbers — as well as helping them with the knowledge I’ve gained, mainly on overcoming objections and bringing stronger T.O.s for our rep’s phone calls.”
Taylor Hagins, Lead Agent
“Thank you very much. My experience at the BDC Workshop was very rewarding. It was great to network with others. Learning more about the word tracks was very useful and I will be using them more.”
Terri Simon, BDC Manager, Frost Chevrolet (Canada)