BDC

Common Questions

Traditional?

The Traditional VBDC Model provides retailers with bell-to-bell coverage, quality customer engagement and proven results at a fixed monthly rate which allows your store to allocate resources elsewhere.
o Fixed Monthly Fee based on Project Scope
o Sales, Service and Hybrid Availability
o Open to Close, Weekend Coverage
o Cross Functional Department, Store Support
o Hourly, Weekly and Monthly Performance Tracking & Reporting

What Does the Virtual BDC Deliver?

Bottom line our partners expect results from the Owner Connect VBDC. A partnership with Owner Connect is built on transparent information sharing, accountability, and Key Performance Indicators:
o Function as Extension of your Departments
o 150-200 Daily Engagements per Agent
o 1-2x Appointments p/hr per Agent
o Organization of CRM and Data Mining
o Shared Accountability to Increase Profitability
o 25-50% Sold & Service Activity through our VBD

What's the Fee for Service?

Owner Connect follows a proprietary pricing model which customizes the expected cost based on the size of your BDC needs, store location and expected impact. There is no cost for daily efforts, staffing or hidden fees, just flat monthly pricing which ensures you have a clear understanding of your investment.

What's the Process?

Within one week of signing a partnership agreement, Owner Connect personnel will immediately begin the onboarding of operations between our two teams. This expedited approach allows retailers to increase customer engagement and deliverables while working through internal operational changes.
o Goal Setting, Partnership Review
o Assessment of Existing CRM & Lead Opportunity
o Sales or Service Department Training, System Testing

Just like that, in less than seven days, a fully functional Virtual BDC partnership is established.

Common Questions

What is it?

The Build a BDC service is Owner Connect's comprehensive approach to planning, training and co-managing onsite BDC operations within a dealer partner's store. With nearly thirty years of call center instruction and performance management, Owner Connect is the preferred partner when retailers consider 3rd party support in the construction of their internal business development strategy.

What's involved?

The Build a BDC service provides retailers with a detailed roadmap in the structure, operations, and cross-department cohesion to ensure successful implementation. The Owner Connect team makes this a reality by supporting the following objectives:
o Recruitment & Recommendation of BDC Personnel
o Sales & Service Department Training
o Lead & Opportunity Audit
o BDC Personnel Instruction & Onboarding
o Performance Benchmarking & Goal Setting
o Daily & Weekly Performance Management
o Weekly & Monthly Retraining Events.

What Does Build a BDC Deliver?

Make no mistake, our #1 priority in the Build a BDC Service is creating a customer engagement operation which increases lead conversion, efficiency, and profitability. When we build a quality operation, the results follow, and ROI is obvious.
o Improve Retention of·BDC Personnel
o Implement New Compensation Model
o Retool Customer Communication Calendar
o Increased Daily Appointment Volume & Customer Showrate
o Positive Impact on Customer Satisfaction
o Achieve 3.0-50% BDC Contribution (sales)

What's the Fee for Service?

What's the Process?

Within one week of signing a partnership agreement, Owner Connect personnel will immediately begin the onboarding of operations between our two teams. This expedited approach allows retailers to increase customer engagement and deliverables while working through internal operational changes.
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o Goal Setting, Partnership Review
o Assessment of Existing CRM & Lead Opportunity
o Scheduling of Onsite Visit & Kickoff
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Within weeks of signing a partnership agreement we immediately get to scheduling your onsite visit and implementation.

Common Questions

What is it?

The Virtual BDC service gives the ability to outsource all a Dealer Partner's customer engagement needs. Sales or Service, the Owner Connect Virtual BDC is built to handle every lead opportunity. Supporting automotive, RV, motorcycle, and marina retailers we GUARENTEE our Virtual BDC team will increase lead conversion and improve your team's profitability. We succeed when our Partners Win.

Just Results?

The Just Results VBDC Model provides retailers with bell-to-bell coverage, quality customer engagement and proven results at zero expense unless our appointment shows and purchases.
o Pay Only for Appointments which Show & Purchase
o Sales, Service and Hybrid Availability
o Open to Close, Weekend Coverage
o Cross Functional Department, Store Support
o Hourly, Weekly and Monthly Performance Tracking & Reporting

What Does the Virtual BDC Deliver?

What's the Fee for Service?

What's the Process?

Owner Connect

Common Questions

Common Questions

Common Questions

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